1. TERMS AND CONDITIONS
This section lists the general conditions of sale and use of this web site, so all purchase contracts that are will be adjusted as follows. Any order or contract also concluded only partially reserve Cenci Stefano - Pelletterie Stephen the right to refuse the offer to purchase contained in the order form. The acceptance takes place through tacit consent, otherwise it will be communicated to the Customer the non-acceptance of the sales contract.
2. USE OF THE SITE
The goods found on this web site is subject to availability indicated under each item and their characteristics are exactly as described. All product descriptions, information and materials appearing on the website are provided with the guarantees provided by the law. The products being made entirely by hand, with natural features, colors, workmanship and details that make them unique and therefore may differ slightly from one another, but can not be seen as imperfections or flaws. Are the characteristics of the craftsman style. However these provisions do not limit the rights granted to consumers and retain the right to withdraw from the purchase contract.
The price of products will be specified from time to time under each article of the website. The prices are inclusive of VAT, to which the shipping costs are added there, we'll add automatically the wizard before you make your purchase. In accordance with the legislation in force, all purchases made through the website will be subject to Value Added Tax (VAT), in accordance with the Italian legislation in force and with Chapter I of Title V of Directive 2006/112 / EC Council of 28 November 2006 on the common system of value added tax (VAT), for which deliveries will be considered located in the member State that is in the delivery of the items, being the VAT applicable on the legally existing in each member State of destination of the articles that have been delivered in each order.
The methods of payment accepted are:
the payment system more widespread in the world without any data communication Vs, by going directly to their site via account. So you can connect your credit card, debit or charge your PayPal account directly from your bank / post office account. In addition, the PayPal system offers coverage and guarantees for non-conforming items, or even rendered non-receipt of goods.
BANK TRANSFER (choose "offline payment" after checkout)
choosing the type of payment system offline, the system provides the IBAN of the seller, so the customer can make the payment by bank transfer. Remember that you have 5 days from the date of the order to make the transfer, exceeded that period without making any payment the order will be automatically canceled. Please state the issuance of transfer by email to or use the form "Contact Us" on the site Ns to the "Contact" section.
And 'the traditional payment method but also the slowest because it can take a few days time to be dispobinibile and therefore can affect a possible delay in the order.
Credit card (via PayPal Check Out)
with any credit card by clicking on PayPal Check Out and entering your card details.
To improve safety and minimize the risks of unauthorized access all transactions take place in encrypted form and the charge of the amounts on the Customer card will be made only at the time of fulfillment.
All items offered are available at our showroom with the possibility of hand withdrawal without any additional charge, or shipped by courier for delivery throughout the Italian territory (including islands) and Europe (all EU member states) according to the following standards.
How much are the shipping costs?
ITALY (including the islands)
The amount of shipping costs is divided as follows:
free for total purchases over € 50.00;
€ 3.00 for total purchases over € 25.00 and less than € 50.00;
€ 6.00 for total purchases of less than € 25.00.
EUROPE (EU member states)
L 'amount of shipping costs for EU Member States is € 23.00.
IN THE WORLD (excluding Russia that is not provided)
The amount of shipping costs for other non-EU member states is € 39.00.
What are the timing of the shipment?
The Shipping is done within 3 working days from receipt of payment.
ITALY (including the islands)
by courier 2-3 working days. To the islands delivery may take an additional day.
EUROPE (EU member states)
by express courier 1 week.
IN THE WORLD (excluding Russia that is not provided)
by express courier 1-2 weeks.
The times indicated above could experience small delays during the sales or high season, not due to the us will, as all orders are processed automatically and we're not able to change the shipping and delivery times. If delivery can not take place for reasons beyond Cenci Stefano - Pelletterie Stephen after 30 working days from order confirmation date, the Agreement will be terminated in favor of the customer and will promptly return all amounts paid, including costs Shipping.
The shipping address can be different from the billing address?
Yes, before you proceed with your order confirmation you can specify a shipping address different from the one you entered for payment.
What is the status of my order?
At each change of Order of state you will receive an email with all the relevant information.
Where is my shipment?
All expedition carried have a tracking code that allows us to trace in real time the movements of your bundle until the delivery. You will receive this code by email, along with links where paste it, it just made the expedition. So you can check whenever you want.
Can I choose the delivery time?
Unfortunately it is not possible to indicate the time of delivery. The courier makes deliveries from Monday to Friday during office hours. We'll want to choose an address to which you are readily available and provide a phone number at which you answer in case of problems during the delivery. You can not change the address after the conclusion of the order.
What if I am not present at the time of delivery?
The courier will try to deliver the order the next business day. Then the package will be stored at the courier branch in your area and it will be our care withdraw it and pay any storage costs.
Can I request an invoice?
Certainly, you can request an invoice before sending us your details of the shipment, inclusive of VAT and tax code, by email to or using the form "Contact Us" on the us website with the "Contact . Without such data it is not possible to issue it.
An order can be canceled?
An order may be canceled by written notice before the shipment is made. After that you can no longer cancel any order.
Returns and refunds
The customer can exercise the right of withdrawal? By when?
The customer may decide to return any item purchased within 15 days from the date of receipt of the goods, within the meaning of the Consumer Code.
How Do I made the returns?
Carry out is made simple:
Carry out is made simple: Write us an email to or use the appropriate form "Contact Us" on the Ns website with the "Contact", indicating in addition to your data, the products you wish to return.
Make sure the items are in the same condition in which you received them, with all cards and tags attached, not stained or used.
Bundling products in the same box with which you received the order, including the invoice.
On the box indicates your sender and the Ns destination data and send it to: Cenci Stefano – Pelletterie Stephen Via della Motta, 214 - 50053 Empoli - loc. Pagnana (FI)
The customer must provide for the return of goods purchased, sending it within 10 days of communication of intention of return.
If the return does not meet the conditions listed above, the package will be sent back to you and no refund will be made.
Is free the return?
The exercise of the right of withdrawal does not involve any cost to the customer with the exception of shipping costs for returning the goods that will be at your charge and Vs care.
We will refund the amount paid for the purchase of goods excluding original postage that will be deduced from the total paid.
How and when will I receive the amount for the return?
Just accepted the return will receive an email confirmation Acceptance Reso and accreditation will be made within 10 days of receipt of goods purchased.
The returned amount will be paid with the same payment system used by the customer.
Can I get a refund on another credit card not in use when ordering?
You can not carry out the credit cards of other different from that used for payment.
Remember that the time it takes to see a refund on your account depends on the Institute of card issuance.
What should I do if the amount is incorrect?
Write us an email to or use the form "Contact Us" on the us website with the "Contact," we will solve the problem as soon as possible.
The following describes how the personal data of users management and treatment, clients or suppliers that interact and communicate with Ns azienda.Si This information provided pursuant to section. 13 of Legislative Decree. N. 196/2003 - Code regarding the protection of data which takes into account the Recommendation no. 2/2001 that the European authorities for the protection of personal data gathered by the Group established. 29 of Directive n. 95/46/EC, adopted on 17 May 2001 to establish minimum requirements for collecting personal data online, and, in particular, the manner, timing and nature of the information that data controllers must provide to users when they connect to web pages, regardless of the purpose.
THE DATA CONTROLLER
The data controller data is Cenci Stefano – Pelletterie Stephen Via della Motta, 214 - 50053 Empoli - loc. Pagnana (FI) - tel e fax: 0571 581213 email: - P. IVA: 04812000489.
PLACE OF DATA PROCESSING
The processed data will take place at the headquarters of the owner of the treatment mentioned above and are only handled by internal staff. No data is communicated or spread outside unless absolutely necessary as: - to public administrations and authorities, where provided by law - credit institutions with whom we have business relationships for the management of credits/debits and financial brokerage - to all those physical and/or legal, public and/or private (couriers, legal offices, administrative and fiscal authorities, judicial offices, chambers of commerce etc.) when the communication is necessary or functional to perform our activities..
TYPES OF DATA
The treatment is data from different natures:
1. navigation data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of Internet.Si This information is not collected to be associated with identified and are used for the sole purpose of obtaining anonymous statistical information on site usage and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical crimes against the site.
2. personal data (sent by the user voluntarily)
The personal data of customers, suppliers or users who are treated there are only provided voluntarily by the use of the web site and the related form, by email, by phone or fax.Altri data that may have been sourced externally through advertising campaigns, information commercial, public lists ... only personal data of common nature. Our company guarantees under the statutory provisions that the processing of personal data takes place in respect of rights and fundamental freedoms and dignity, with particular reference to privacy, personal identity and the right to protection of personal data.
METHOD' OF TREATMENT
The personal data shall be used is strictly and exclusively related to normal business activities that the company performs Ns. They are used both in electronic format that does not, and are used only for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent the loss of data, illegal or incorrect use and unauthorized access.
The Data Protection Act gives individuals to whom the personal information to exercise specific rights under Art. 7 of Legislative Decree. N. 196/2003. In particular it may obtain, from the confirmation of the existence of personal data concerning him and their communication in intelligible form. Applicants may also request to know the origin of the data, the purposes and methods of treatment and the logic applied in case of processing with the aid of electronic instruments, the identification of the identity of the holder, the persons in charge and the persons and categories of persons to whom the data may be communicated or who may become aware. The individual has the right to obtain updating, rectification and integration, namely the cancellation, anonymous transformation or blocking of data processed in violation of law. You have the right to object, in whole or in part, for legitimate reasons, the processing of personal data concerning him, and without any reason the processing of data for purposes of sending advertising materials or direct selling or for the performance of market research or commercial communication. These rights may be exercised by written request via fax, email or registered letter to the holder of the treatment Cenci Stefano – Pelletterie Stephen Via della Motta, 214 - 50053 Empoli - loc. Pagnana (FI) - tel e fax: 0571 581213 email:
What are cookies?
Cookies are small strings of text that a Web site can send during navigation, the device used (PC, smartphone, tablet ...) and then be read back from the same site to get information of various kinds. Usually they are stored directly on the browser used for navigation.There are two different types of cookies: Technical cookies and profiling cookies.
They are used to enable and improve the web browsing and are necessary for the proper functioning of the website. Without them we will not be able to properly display the pages or use certain services..
These cookies have the task to profile the user and are used in order to send advertising messages in line with the preferences expressed by the same during his navigation.
What cookies are using our site?
Our site without which navigation would not be proper uses only technical cookies designed to ensure proper operation.
Another tool used in our web site in order to obtain approval of the statistics on which elements are most appreciated by users is Google Analytics. This anonymous analysis tool uses coockie third party and is not a part of our property, but provided directly by Google, as well as its information which is available at the following link:
Recall that the analysis by Google Analytics feature can also be disabled by following the instructions on the Google support pages, as well as you can delete cookies from the Internet browser by referring to the guide of each device.